Shipping related FAQ

If you purchase our products on other websites such as amazon, flipkart, please refer to their shipping terms.

It completely depends where you stay. We list the products that are ready to be dispatched immediately. Once we share the courier tracking details after purchase, you can track its delivery.

We deliver your orders through our registered courier partners. The products are packed to ensure there is no damage to the product and our planet. 

To the best of our knowledge, there is no concept of free shipping. Shipping cost depends on the product, distance, speed and quality of the service. We chose to share the shipping cost transparently with you instead of including them in the product cost. 

Once your order is shipped, the reference number and our courier partner name will be shared with you. Please visit the courier partner’s website to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can contact us.

Our delivery partners will try thrice, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

For the products that are eligible for cash on delivery, you will see the option while placing the order.

Your purchase is eligible for return only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

  • If the product you receive has a genuine quality or manufacturing defect or damage.

If your purchase meets our return criteria as stated above, please email us at care@eha.eco within 48 hours of delivery with the following information:

– Order number

– Delivery address

– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item

If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 10 working days after the product is returned to us.

Your purchase is eligible for replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

  • If the product you receive has a genuine quality or manufacturing defect or damage.

If your purchase meets our replacement criteria as stated above, please email us at care@eha.eco within 48 hours of delivery with the following information:

– Order number

– Delivery address

– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 10 working days from the date when the products are returned to our address. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.

After submitting your return confirmation to us, we will arrange for a pick up from the same address within 5 working days to which the product was shipped. Please put the product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

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You will receive a QR code with the product when purchased, which can be used to register the product with your name. After extensive use, we encourage you to return the product to recycle by logging into our website, where you will be provided with the option to submit your return for recycle. Follow the instructions provided at the time of submitting your return for recycle.

We advise you to not accept the package if it appears to be tampered at the time of delivery.

You should inform us within 48 hours of receiving the product. 

Pickup will be arranged by us within 5 working days of confirming the return.

Refund will be processed within 10 days of us receiving the product at our address.

FAQ about our products

Most frequent questions related to our products

Not unless you run a truck over them. For their intended use, the products do not break. Not to worry, they also take few drops just in case.  

 The turtle products are not biodegradable. The beetle products degrade in naturally and the duration entirely depends on the product profile and where you discard them. Beetle products are digested by microorganisms in the presence of moisture and oxygen – all of them readily available in nature. As an example, the spoons will disappear within 2 months in a well maintained home compost. Products that are larger take a little longer, but definitely much sooner than plastics do.

All products, including the material used for making the products are manufactured in India. While the material is made in our Bangalore facility, the products are moulded by our partners based across India.

The turtle collection of products have a very long shelf just life like steel and plastic if they are taken good care.

Unlike most other biodegradable products, our Beetle collection of products can be reused many times before they are disposed. The life of the product depends on number of factors such as humidity, temperature and moisture. Like many other natural products such as leather, wood, which tend to age under different conditions, our Beetle collection of products also undergo aging process as they are made up of natural ingredients. However, they last for few years if they are taken good care.

 

 

Our beetle products are usually 100% bio based, containing renewable resource such as bamboo fibers, rice husk, coffee husk and starch. 

Our turtle products contain up-to 50% renewable resources such as bamboo, rice husk and coffee husk. The remaining 50% of the material is food contact safe binders and additives. 

We do not use melamine, formaldehyde and other toxic chemicals.

There are growing concerns about the harmful chemicals used in melamine products worldwide. Melamine has low heat stability, resulting in harmful chemicals to leech into the hot food or drinks served in them causing serious health hazard. Melamine products are also made with a very long cycle of heating process resulting in high energy consumption. They are not safe for microwave use.

Our products do not contain harmful chemicals. They have much better heat stability compared to melamine products, and hence safe to use in microwave and dishwashers. Unlike melamine products, our products can be either recycled or composted at their end of life.

Many pretty looking, moulded bamboo products sold in the market contain melamine and formaldehyde, which are carcinogenic and harmful.

We do not use melamine or formaldehyde in our products and they are absolutely safe to use in food contact.

We source our renewable materials sustainably from farmers and the industries. They are usually residual agri-waste from agricultural and industrial activity.

The products are made with natural fibers. Using scrubs may result in the products aging sooner than desired. You may relate this to using scrubs on your clothes made of linen or cotton. We advise you to avoid using harsh scrubs while washing.

The turtle collection of products are tested and certified safe to use in dishwashers as per European standards. We recommend placing the products on top rack. We suggest hand wash only for beetle collection of products. Avoid using harsh chemicals. Wipe it dry with a cloth after wash. 

The turtle collection of products are tested and certified safe to use in microwave as per European standards. Based on our internal tests, we find the beetle collection of products suitable for reheat purpose in microwave.

Yes, our products that are intended to come in contact with food are food contact safe. The Turtle collection of products are certified safe as per US, Europe and Indian standards. The Beetle collection of products are certified safe as per Indian standards, while the testing is underway as per European and US standards.

Our products are made from residual crop-waste, and we do not use toxic chemicals. Our products have better carbon footprint, conserve resources with least wastage in comparison to many wooden products.

Trees are felled to make wooden products. Up-to 90% of wood gets wasted in making the finished products. Many wooden products, especially cutlery items were found to be coated with toxic chemicals that easily leach into food. We encourage the use of wood for products having long life that helps sequester carbon for a period that is longer than the age of the tree (e.g. furniture). 

Yes, it is absolutely safe. the products are safe for food contact use. 

Plastic is one of the greatest inventions of mankind. They are versatile, durable, economical and scalable. Hence they are ubiquitous – found in protecting our food, improving our healthcare solutions, support consumers and industries in many ways. However, they are made from fossil resources and its use as disposable product results in significant environmental concerns, which outweighs its benefits.

Our products and services enable us to reduce carbon footprint, conserve resources and prevent plastic pollution – compared to the traditional plastic products. Our products achieve this by using natural fibers derived from agri-waste. The products also have better strength and heat stability compared to plastic. 

Plastic pollution is one of the key environmental hazard we face, however plastics are one of the best innovations of mankind. Hence they are used in healthcare, food safety and many more critical applications. Food safe plastics used in our turtle products helps reduce carbon footprint, ensure safety of its intended use and reusable. With our returns to recycle program, we encourage our customers to help us recycle the products and prevent plastic pollution.

FAQ about our services

Most frequent questions related to our services

Winning with partnership is one of our key principles. We can certainly explore the engagement. 

We collect data at every stage of the product making, which is recorded in our system built to provide greater transparency, enhanced security and improved traceability. We conduct regular physical audits to ensure the data captured is accurate, as we understand the importance of creating trust in the product with authentic information.

Our turtle collection of products will be re-moulded into different products giving them a new life. Our beetle collection of products will be either remoulded into new products or safely composted by us depending on the condition of the returned product.  

We have experience of working with bamboo, rice husk, coffee husk, barley husk, wheat straw, wood waste to name a few. If you have specific agri-waste from your farming or industrial activity, you may reach out to us to check the possibility of converting them to useful products.

Yes. Most moulds suitable for making plastic products can be used with some limitations. Reach out to us if you wish to explore the possibility to use your moulds and partner with us.