Shipping Policy

We are committed to providing you with the best shopping experience.

Processing Time:

All orders are processed and dispatched within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Standard local shipping takes 1-3 days and standard national shipping takes 3-7 days.

Confirmation & Order Tracking:

You will receive a shipment confirmation once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Partners:

We collaborate with leading logistics providers—including Delhivery, Amazon Shipping, XPressBees, and Ecom Express—to guarantee your products reach you in pristine condition. We’re committed to speed, safety, and your complete satisfaction.

Returns & Refunds

At eha, we strive to ensure that you are satisfied with your purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Return Conditions:

You have 3 days to initiate return for an item from the date you received it.

We shall arrange the return or replacement for only defective or damaged products. For all other reasons, if you wish to return for refund or exchange, we request you to arrange the delivery of the item to our address.

Your returned item needs to have the receipt or proof of purchase.

Return / Exchange Process:

To initiate a return or exchange, please contact us at care@eha.eco or +918951783337. We will provide you with instructions on how to return or exchange your item.

Refund Conditions:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 days.

Contact Us:

For any questions about shipping, exchange and return, contact us at care@eha.eco or +918951783337.