EHA FAQ - SHIPPING
If you purchase our products on other websites such as amazon, flipkart, please refer to their shipping terms.
We list the products that are ready to be dispatched within 1-2 days from our warehouse in Bengaluru. Once we share the courier details after purchase, you can track its delivery. Lead time to delivery depends on where you stay.
We deliver your orders through our registered courier partners. The products are packed sustainably using recycled and renewable materials, and we do our best to ensure there is no damage to the product and our planet.
Shipping is free for all purchases without any exception. The price you pay for the product includes costs associated with its delivery to your doorstep.
Once your order is shipped, the reference number and our courier partner name will be shared with you. Please visit the courier partner’s website to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, you can contact us.
Our delivery partners will make few attempts, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
For the products that are eligible for cash on delivery, you will see the option while placing the order.
Your purchase is eligible for return only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
If your purchase meets our return criteria as stated above, please email us at [email protected] within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item
If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 10 working days after the product is returned to us.
Your purchase is eligible for replacement only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
If your purchase meets our replacement criteria as stated above, please email us at [email protected] within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 10 working days from the date when the products are returned to our address. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
At eha, we strive to ensure that you are satisfied with your purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Return Conditions:
You have 3 days to initiate return for an item from the date you received it.
We shall arrange the return or replacement for only defective or damaged products. For all other reasons, if you wish to return for refund or exchange, we request you to arrange the delivery of the item to our address.
Your returned item needs to have the receipt or proof of purchase.
After extensive use, we encourage you to return the product to recycle. You need to handover the product to your municipal waste collecting agency along with other dry waste suitable for recycling.
We advise you to not accept the package if it appears to be tampered at the time of delivery
You should inform us within 48 hours of receiving the product.
Pickup will be arranged by us within 5 working days of confirming the return. Refund will be processed within 10 days of us receiving the product at our address.
EHA FAQ - PRODUCTS
Most frequent questions related to our products
For their intended use, the products do not break. Not to worry, they also take few drops just in case.
Most eha products are not biodegradable – unless we explicitly mention this. eha products are usually durable and recyclable at their end of use.
All products, including the material used for making the products are manufactured in India. While the material is made in our Mysore facility, the products are moulded by our partners based across India.
The products made to last for at least few years of use, if they are taken good care.
Our products contain up-to 50% renewable resources such as bamboo, rice husk and coffee husk. The remaining material includes suitable binders and additives.
We do not use melamine, formaldehyde and other toxic chemicals.
There are growing concerns about the harmful chemicals used in melamine products worldwide. Melamine has low heat stability, resulting in harmful chemicals to leech into the hot food or drinks served in them causing serious health hazard. Melamine products are also made with a very long cycle of heating process resulting in high energy consumption. They are not safe for microwave use.
Our products do not contain harmful chemicals. They have much better heat stability compared to melamine products, and hence safe to use in microwave and dishwashers. Unlike melamine products, our products can be either recycled or composted at their end of life.
Many pretty looking, moulded bamboo products sold in the market may contain melamine and formaldehyde, which are carcinogenic and harmful.
We do not use melamine or formaldehyde in our products and they are absolutely safe to use in food contact.
We source our renewable materials sustainably from farmers and the factories. They are residual agri-waste from agricultural and industrial activity.
The products are made with natural fibers. Using scrubs may result in the products aging sooner than desired. You may relate this to using scrubs on your clothes made of linen or cotton. We advise you to avoid using harsh scrubs while washing.
The turtle collection of products are tested and certified safe to use in dishwashers as per European standards. We recommend placing the products on top rack. We suggest hand wash only for beetle collection of products. Avoid using harsh chemicals. Wipe it dry with a cloth after wash.
The turtle collection of products are tested and certified safe to use in microwave as per European standards. Based on our internal tests, we find the beetle collection of products suitable for reheat purpose in microwave.
Yes, our products that are intended to come in contact with food are food contact safe. The products are certified safe as per US, Europe and Indian standards.
Our products are made from residual crop-waste, and we do not use toxic chemicals. Our products have better carbon footprint, conserve resources with least wastage in comparison to many wooden products.
Trees are felled to make wooden products. Up-to 90% of wood gets wasted in making the finished products. Many wooden products, especially cutlery items were found to be coated with toxic chemicals that easily leach into food. We encourage the use of wood for products having long life that helps sequester carbon for a period that is longer than the age of the tree (e.g. furniture).
Yes, it is absolutely safe. the products are safe for food contact use.
Plastic are versatile, durable, economical and scalable. Hence they are ubiquitous – found in protecting our food, improving our healthcare solutions, support consumers and industries in many ways. However, they are made from fossil resources and its use as disposable product results in significant environmental concerns, which outweighs its benefits.
Our products and services enable us to reduce carbon footprint, conserve resources and prevent plastic pollution – compared to the traditional plastic products. Our products achieve this by using natural fibers derived from agri-waste. The products also have better strength and heat stability compared to plastic.
EHA FAQ - SERVICES
Most frequent questions related to our services
Winning with partnership is one of our key principles of doing business. If you are interested, please contact us to discuss further.
We collect data at every stage of the product making, which is recorded in our system built to provide greater transparency, enhanced security and improved traceability. We conduct regular physical audits to ensure the data captured is accurate, as we understand the importance of creating trust in the product with authentic information.
We have experience of working with bamboo, rice husk, coffee husk, barley husk, wheat straw, wood waste to name a few. If you have specific agri-waste from your farming or industrial activity, you may reach out to us to check the possibility of converting them to useful products.
Yes. Most moulds suitable for making plastic products can be used with some limitations. Reach out to us if you wish to explore the possibility to use your moulds and partner with us.
